Welcome to Empress NovaLink LLC. These Terms of Service (“Terms”) govern your access to and use of our website https://empressnovalinkllc.com (the “Site”), our mobile applications (if any), and any services provided by EMPRESS NOVALINK LLC (“we,” “us,” or “our”), including the purchase of single sofas and related products (collectively, the “Services”).
By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site or purchase from us.
1. Use of the Site and Services
You must be at least 18 years old or the age of majority in your jurisdiction to use the Site and make purchases. You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not:
- Use the Site in any way that violates any applicable federal, state, local, or international law
- Attempt to interfere with the proper working of the Site
- Engage in unauthorized scraping, data mining, or automated access
- Impersonate any person or entity
2. Account Registration
To make a purchase or access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
3. Orders and Payment
All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product availability. Prices are in U.S. dollars and do not include taxes or shipping unless stated otherwise. Taxes and shipping will be added at checkout. Payment is processed through secure third-party payment processors (e.g., Stripe, PayPal). You represent that you are authorized to use the payment method provided. Title to products passes to you upon shipment; risk of loss passes upon delivery to the carrier.
4. Shipping and Delivery
We offer free shipping to addresses within the continental United States (subject to our current shipping policy). Estimated delivery times are provided for informational purposes only and are not guaranteed. We are not responsible for delays caused by carriers, customs (for international orders, if applicable), or events beyond our control. You are responsible for providing a correct and complete delivery address. We are not liable for lost or misdelivered packages due to incorrect information.
5. Returns and Refunds
We offer a 30-day return policy for most items. Products must be returned in original condition, with all tags and packaging intact. To initiate a return, contact us at info@empressnovalinkllc.com within 30 days of receipt. Return shipping costs are your responsibility unless the item is defective or not as described. Refunds are issued to the original payment method within 7–14 business days after we receive and inspect the returned item. Certain items (e.g., custom or final-sale products) may be non-returnable—check product pages for details.
6. Product Information and Warranty
We make reasonable efforts to display accurate product information, colors, and descriptions. However, actual appearance may vary due to monitor settings, lighting, or photography. All products are sold “as is” except where otherwise stated. We provide no warranties beyond any manufacturer warranties that may apply. To the extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
7. Limitation of Liability
To the fullest extent permitted by law, Empress NovaLink LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or Services, even if advised of the possibility of such damages. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Empress NovaLink LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in Los Angeles County, California.
10. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Site after changes constitutes acceptance of the revised Terms.
11. Contact Us
If you have any questions about these Terms of Service, please contact: EMPRESS NOVALINK LLC 15926 Orizaba Ave, Paramount, CA 90723 Email: info@empressnovalinkllc.com Phone: (408) 645-0174
Thank you for shopping with Empress NovaLink. We appreciate your business.